Range: 0800 / 0808 / Freephone BT tariff ff.
dmClub numbers begin 0800-0112, 0808-262, 0800-1180, 0800-2012
Cost to call: Free from BT landlines, but more from many mobiles (see below).
Image: indicates a sizeable, serious (possibly national) company that probably has lots of customers.
Cost of ownership: The owner pays setup, rental and call fees (typically in the range 2-3ppm) to fund the inbound call. This is usually considered a small part of the overall costs of call-handling.
dmClub numbers can forward to VoIP systems. Users taking advantage of this technology reduce their variable costs by 0.5 ppm.
International accessibility: Very good.
Regulatory issues: No special issues.
Mobile accessibility: OK with some operators (eg. Orange) but others can charge more than normal calls and play irritating messages to callers.
Typical Applications: Usually in a competitive sales environment where callers may save money by calling an 0800 number (particularly ‘gold’ numbers).
Use a human answering service (such as dmAnswers) rather than voicemail, to cope with any call overflow while retaining the professional image that you paid good money for.
UK Local or 020-7 numbers can often be cheaper to call from mobiles and have superior international accessibility. Although they can lack the commercial/national image of an 0800 number, a local feel can be an asset in some situations.
This information is intended to be generally relevant to 0800 numbers from whoever they are purchased.Highlighted points are specific to dmClub.