TELEPHONE-NUMBERS-UK’s customer service promise
TELEPHONE-NUMBERS-UK takes service quality seriously and we enjoy long-term business relationships with our customers. As a result, many new contracts come from people’s personal referrals to friends and contacts.
We provide a high-quality, end-to-end customer experience…
Before you buy: If you need help choosing a number or service, please contact us and we’ll be delighted to help. We provide friendly, helpful advice, without the hard-sell. We generally advise you to keep it simple today and add more services as you need them.
When you buy: We offer a wider choice of payment methods* than any other telecoms provider. Pay by credit card and you can start using your number immediately (other methods usually within four working hours).
After you buy: We provide world-class support – with calls answered by trained support experts. The figures speak for themselves…
- 100% of support calls are answered by people
- 95% are answered within four rings, remaining calls by an operator and not a message or voicemail
- 90% of problems are resolved by the same support person that answers your call
- 100% of support emails are answered within 4 working hours
See our support service level agreement for more details.
Unrivalled flexibility, competitive prices, and responsive support
TELEPHONE-NUMBERS-UK offers the widest range of numbers, services and price plans of any UK telecoms supplier. Our numbers are so flexible you can combine any number with any service and any plan (and change your mind at any time). Committed after sales support ensures all numbers operate smoothly, and allows you to make upgrades whenever you want to.
TELEPHONE-NUMBERS-UK: Five ways we’re better
1) We offer the widest choice of numbers
We offer an unrivalled selection of geographic and non-geographic UK number ranges. You get to choose your number – at a price that suits your budget.
2) We offer innovative ways to help you grow
Our intelligent services let you manage your calls in a way that suits your company and lifestyle. You can add new services at any time.
3) We provide expert support – from people, not machines
95% of support calls are answered within 4 rings and are resolved quickly. See our support service level agreement or learn more about customer service.
4) We offer price plans to suit all pockets – with no hidden costs
Our choice of price plans allows you to tailor the cost of your number according to the volume of calls you expect: high-volume plans give cheaper costs per call, but have higher montly rental fees. Whatever plan you choose, our efficient telecoms network means we can keep costs low, while offring extra features for free, including fully-itemised call records and unlimited changes to your diverts. Take a look at how our prices compare.
5) We provide products and services that keep on getting better
Our talented development team keeps you at the leading edge of the telecoms market by regularly introducing new features, from simple innovations to corporate-quality solutions.